Heat & Glo Warranty Details

General Warranty Information

Heat & Glo offers comprehensive warranties for their gas, electric, and wood fireplaces, as well as inserts and gas log sets, ensuring customer satisfaction and product reliability. Below are the specific warranty details for different Heat & Glo products:

Gas Fireplaces and Inserts

• Lifetime Warranty: Coverage for all major components including firebox and heat exchanger.
• 5-Year Warranty: Coverage for all other parts and materials including glass and igniters.
• 2-Year Warranty: Coverage for all electrical components.

Electric Fireplaces

• 2-Year Warranty: Coverage for all components and parts under normal use.

Wood Fireplaces

• 5-Year Warranty: Coverage for the firebox and heat exchanger.
• 2-Year Warranty: Coverage for all other components including cast iron parts and electrical components.

Gas Log Sets

• Lifetime Warranty: Coverage for the ceramic logs against breakage.
• 5-Year Warranty: Coverage for the burner system and components under normal use.

Filing a Claim

To file a warranty claim, customers should contact Heat & Glo’s customer service. Ensure to provide proof of purchase and details of the defect.

Contact Information

For warranty claims or further assistance, contact Heat & Glo at:

• Phone: 1-888-427-3973
• Email: info@heatnglo.com