Primo Ceramic Grills Warranty Details

General Warranty Information

Primo Ceramic Grills provides extensive warranties to ensure customer satisfaction and product reliability. Below are the specific warranty details for various Primo products:

Limited Lifetime Warranty

• Coverage: All ceramic parts.
• Details: This warranty covers defects in material and workmanship.

5-Year Limited Warranty

• Coverage: All metal parts (excluding cast iron parts).
• Details: This warranty includes protection against rust-through.

1-Year Limited Warranty

• Coverage: All cast iron parts, felt gaskets, thermometers, and other accessories (unless otherwise specified).
• Details: This warranty covers defects in material and workmanship.

30-Day Limited Warranty

• Coverage: All other parts and accessories.
• Details: This warranty covers defects in material and workmanship within the first 30 days of purchase.

Exclusions

• The warranty does not cover damages resulting from misuse, improper installation, lack of maintenance, or unauthorized service or parts replacements. It also excludes surface rust, oxidation, fading, and cosmetic blemishes unless these result in a structural failure of the component.

Filing a Claim
To file a warranty claim, customers should contact their Primo dealer or submit a claim directly through Primo’s online warranty claim form. Ensure to provide proof of purchase, the model number, serial number, and a detailed description of the defect.

Contact Information
For warranty claims or further assistance, contact Primo at:

• Phone: 800-851-3153
• Email: marketing@empirecomfort.com
• Address: 918 Freeburg Ave, Belleville, IL 62220