Napoleon BBQ Warranty Details

General Warranty Information

Napoleon offers extensive warranties for their various grill models, ensuring high-quality and durable products. Below are the specific warranty details for different Napoleon products:

Lifetime Limited Warranty

• Coverage: Prestige®, Prestige PRO™ series, and built-in models.
• Details: This lifetime warranty covers the stainless steel lid and the cast aluminum components for these models.

15-Year Full Warranty

• Coverage: Rogue®, Rogue XT, Rogue SE, and Legend series.
• Details: This warranty covers the entire grill for 15 years from the date of purchase.

10-Year Full Warranty

• Coverage: Freestyle™ series and several built-in components including the Oasis™ series.
• Details: This warranty covers all parts of these models for 10 years from the date of purchase.

5-Year Warranty

• Coverage: Ceramic infrared burners and enameled cast iron cooking grids.
• Details: This warranty includes a 50% discount on replacement parts up to the 10th year.

3-Year Warranty

• Coverage: Patioflame® tables and burners.
• Details: This warranty covers the aluminum table tops, stainless steel burner pans, and all other parts.

1-Year Warranty

• Coverage: Specific models like the Bellagio™ patio heaters.
• Details: This warranty covers all components for one year from the date of purchase.

Filing a Claim

To file a warranty claim, customers should contact Napoleon’s customer service. Proof of purchase and details of the defect are required. Claims can be initiated through their online warranty claim form.

Contact Information

For warranty claims or further assistance, contact Napoleon at:

• Phone: Available through your local dealer.
• Email: Available through your local dealer.
• Website: www.napoleon.com/en/us/grills