American Fyre Designs Warranty Details

General Warranty Information

American Fyre Designs (AFD) offers warranties that cover defects in material and workmanship for their various outdoor fire products, including fire tables, fire pits, fire bowls, and fireplaces. These warranties ensure that customers can trust the durability and quality of their products, all crafted from glass fiber reinforced concrete (GFRC) to withstand outdoor elements.

Fire Tables and Fire Bowls

• Coverage Period: Fire tables and fire bowls come with a three-year limited warranty.
• What’s Covered: This includes structural integrity and finish.
• Filing a Claim: Customers can file a claim by contacting AFD’s customer service at 1-800-332-0240 or emailing support at americanfyredesigns.com. Proof of purchase, photos of the defect, and a detailed description of the issue are required.
• Exclusions: Damage due to misuse, improper maintenance, or normal wear and tear is not covered.

Fireplaces

• Coverage Period: Outdoor fireplaces are covered by a three-year limited warranty.
• What’s Covered: This includes the structure and finish.
• Filing a Claim: To file a claim, customers should contact AFD’s customer service with the necessary documentation (proof of purchase, photos, and a description of the defect).
• Exclusions: Normal wear and tear, misuse, and damage caused by improper maintenance are excluded.

Fire Pits

• Coverage Period: Fire pits are covered by a three-year limited warranty.
• What’s Covered: The warranty covers structural integrity and finish.
• Filing a Claim: Claims can be filed by contacting AFD’s customer service, providing proof of purchase, photos, and a description of the defect.
• Exclusions: The warranty does not cover damage from misuse, improper maintenance, or normal wear and tear.

Care and Maintenance

To maintain the warranty, it is important to follow proper care and maintenance guidelines:

• Cleaning: GFRC products can be cleaned with a hose to remove dust. For stubborn stains, use a concrete cleaner like CLR and a nylon scrub brush.
• Sealing: Re-seal the product semi-annually with a penetrating concrete sealer to maintain its finish.
• Screens: Store screens away from moisture to prevent rust. Use exterior rust-proof flat-black paint if rust occurs.
• Firefalls: Keep the water level above the pump and use distilled water or appropriate chemicals to control algae and lime.

Contact Information

For any warranty claims or further assistance, contact American Fyre Designs at:

• Phone: 1-800-332-0240
• Email: support@americanfyredesigns.com

This comprehensive warranty information ensures that your customers are fully informed about the warranty policies for American Fyre Designs products.