Grand Canyon Gas Logs Warranty Details

General Warranty Information

Grand Canyon Gas Logs offers comprehensive warranties for their gas logs and burner systems, ensuring high quality and customer satisfaction. Below are the specific warranty details:

Gas Logs

• Lifetime Warranty: Grand Canyon Gas Logs are warranted against manufacturer defects or breakage for the lifetime of the product when installed indoors. For logs installed outdoors in a fireplace or fire pit, the warranty is reduced to 5 years. This warranty does not cover fading due to use.

Burners

• Lifetime Warranty (Indoors): Burners installed indoors carry a lifetime warranty against manufacturer defects or breakage, provided they are installed by a professional installer.
• 1-Year Warranty (Outdoors): Burners installed outdoors carry a 1-year warranty.

Bedrock Burners

• Lifetime Warranty: The Bedrock Burners have a lifetime warranty against manufacturing defects or breakage of the metal components.
• 2-Year Warranty: The electronic components of the Bedrock Burners are covered for 2 years.

Filing a Claim

To file a warranty claim, customers should contact Grand Canyon Gas Logs’ customer service. Ensure to provide proof of purchase and details of the defect.

Contact Information

For warranty claims or further assistance, contact Grand Canyon Gas Logs at:

• Phone: 602-344-4217
• Email: info@grandcanyongaslogs.com
• Address: 3515 East Atlanta Ave, Phoenix, AZ 85040