Bromic Warranty Details

General Warranty Information

Bromic offers comprehensive warranties for their various heating products, ensuring customer satisfaction and product reliability. Below are the specific warranty details for different Bromic products:

Platinum Series

• Platinum Electric: 1-year parts warranty.
• Platinum Electric Marine: 5-year parts warranty (valid for land-based applications only, does not cover installations on marine vessels).
• Platinum Gas: 1-year parts warranty.

Tungsten Series

• Tungsten Series: 1-year parts warranty, with a 7-year warranty on elements.
• Tungsten Portable: 1-year parts warranty.

Eclipse Series

• Eclipse Series: 1-year parts warranty.

Controllers

• Controllers: 1-year parts warranty.

Service and Labor Responsibility

Under this limited warranty, Bromic will provide a replacement heater or part. However, the owner is responsible for all other costs, which may include:

1. Labor charges for service, removal, or reinstallation.
2. Shipping and delivery charges for the new heater or replacement part.
3. Any materials and/or permits required for installation.

Claim Procedure

To initiate a warranty claim, contact the dealer/retailer who sold the heater or any other dealer handling Bromic products. Ensure you provide proof of purchase and a detailed description of the issue.

Contact Information

For any warranty claims or further assistance, you can reach Bromic at:

• Phone: 1-800-301-1293
• Email: support@bromic.com